Shipping policy

Packaging and Shipping Policy

Last updated: 12th March, 2026


1.    Order Processing & Dispatch Timelines

  • Standard Processing Time: 24–48 hours from order confirmation (Business Days) before dispatch, subject to product availability and payment verification. Orders placed on weekends or public holidays may be processed on the next working Business Day.
  • Peak/Festive Periods: During high‑volume or festive periods, processing may take longer. We will keep you updated by SMS/email where delays are expected.
  • Made‑to‑Order Gifting: For made‑to‑order perishable gifting SKUs, preparation windows apply. Orders confirmed after [●] may be prepared the next Business Day. Delivery date selection at checkout is an estimate only.

2.    Packaging Standards

  • Food‑grade, hygienic handling in accordance with applicable food safety norms.
  • Dual‑layer, tamper‑evident outer packaging. Please check the tamper‑evident seal before opening.
  • Labels & Invoices: Pre‑packed items carry Legal Metrology and FSSAI declarations; GST invoice is provided. Prices shown are inclusive of GST. Nominal packaging/handling is already included in the product price.
  • Tracking: Real‑time tracking link is shared by SMS/email on dispatch.

3.     Shipping Coverage, Charges & Delivery Estimates

  • Coverage: Pan‑India via reputed third‑party couriers to serviceable pincodes.
  • Shipping Charges: Displayed transparently at checkout (if any) before payment.
  • Delivery Estimates by Zone:
    1. Metro Cities: Approximately 2–4 business days
    2. Non-Metro Locations: Approximately 3–7 business days
    3. Remote/Outlying Areas: Approximately 5–10 business days
    4. Please note that delivery timelines are indicative and may vary due to logistics constraints or unforeseen circumstances.
  • Customers are responsible for providing accurate and complete delivery information while placing an order. The Company shall not be responsible for delays or non-delivery caused by incorrect address details provided by the customer.
  • We currently do not have Cash on Delivery option.

4.    Delays, Undelivered & Force Majeure

  • Estimates Only: Delivery dates are estimates. Delays may occur due to courier network disruptions, weather, strikes, regulatory checks or any other force majeure event.
  • Over‑Estimate Remedy: If undelivered beyond the outer estimate by more than 7 calendar days, or if RTO occurs due to carrier failure, you may choose a refund.
  • Made‑to‑Order Perishables: Time‑sensitive. If a carrier‑caused delay renders the order unfit on arrival, we will remake and reship once at no extra charge, or process a refund—at your option.
  • Customer Cooperation: Please provide accurate address details, remain reachable on the provided phone number, and accept delivery on first attempt where possible. 

5.    Product Care & Storage Guidance

  • No cold‑chain shipping at present. Please store products strictly as per label instructions (e.g., cool/dry place, airtight after opening).
  • Seasonal Sensitivity: Heat/humidity may affect certain items. We pack to mitigate common risks, but please refrigerate/consume per label once delivered. This does not limit remedies for verified transit damage.
  • Transit Damage vs Storage Misuse: Issues documented at first opening with proof are treated as transit‑related; issues arising after delivery due to improper storage/handling are not eligible.

6.    Return 

  • We take utmost care in providing you the best products. However, in case you have received a damaged product, we will offer a refund for the product. Please reach out to us at ______________ in to arrange for return and refund of product, as may be required. You need to share the images, videos, batch no, product name, manufacturing & expiry date of the damaged product that you have received. Also, please ensure that you return the product in the original condition you had received it.
  • Eligible Cases for Refund: Customers may request a refund if they receive:
    1. a damaged product,
    2. a defective product, or
    3. an expired product.
  • Customers must notify us within 48 hours of receiving the product and provide proof such as photographs of the product and packaging. Requests for or returns must be initiated by the original purchaser. Claims made by third parties will not be entertained.
  • Upon receiving the request, our Quality Control Team will review the details provided. If the issue is confirmed, the refund shall be processed for the product value within 30 (Thirty) Days.