Refund policy

Cancellation and Refund Policy

Last updated: 12th March, 2026

This Cancellation and Refund Policy (this "Policy") explains how Chheda Specialities Foods Private Limited processes order cancellations, refunds, and related customer requests for consumer purchases made on our website/app in India. This Policy applies to purchases by individual consumers for personal use and is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020.

1.    Order Cancellation

  • You may request cancellation only within 02 (Two) hours of placing the Order by emailing [______] or WhatsApp at [+91‑______].
  • Cancellations are not permitted after being processed/ dispatch/shipment confirmation.
  • If the Order includes multiple items, approved cancellation may be processed item‑wise, subject to dispatch status.

2.    Refunds

  • For approved prepaid cancellations, refunds will be made to the original payment method within 30 (Thirty) Business Days after approval. Your bank/card/UPI may take additional time to credit the funds; such timelines are outside our control.
  • We do not issue refunds to any other account/instrument or as cash in hand. Duplicate refunds are prohibited.

3.    Defective/Damaged/Expired Products

  • You must report Defects within 48 hours of Delivery by email to [_______] or WhatsApp to [+91‑_______].
  • Our Quality Control (QC) team will evaluate your claim. If confirmed, we will intiate a refund as per company polices.
  • For consumables with shelf‑life/expiry, please include clear photos of the batch/lot number and expiry date.

4.    Ineligible/No‑Refund Cases
The following are not eligible for refund unless required by law:

  • Incorrect/insufficient address details provided by the customer; recipient unavailable; refusal to accept the shipment.
  • Delivery to a third person/location as per customer’s instructions (including guard/reception/neighbor/concierge).
  • Buyer’s remorse or preference change (e.g., "don’t like it"/"doesn’t meet expectations").
  • Requests raised after the 48‑hour reporting window for damage/expiry.
  • Products used/consumed/partially consumed; product seals or hygiene seals opened or tampered with (unless the Defect was discovered on opening and is substantiated).
  • Evidence of tampering/misuse after Delivery, improper storage, or failure to follow usage instructions.
  • Force majeure events beyond our reasonable control.
  • Third‑party claims not arising from our product or service obligations.

5.     Non‑Delivery

  • If you have not received the product by the expected date, please contact us with your Order ID. We will investigate with the carrier.
  • Upon confirmation of non‑delivery and valid Proof of Purchase, we will promptly redeliver the item(s). If redelivery is not feasible, a refund will be issued per the Policy.

6.    Documentation & Proof of Purchase
Please include the following when contacting us:

  • Order ID and invoice copy.
  • Clear photos/videos showing the issue (e.g., damaged packaging, leaked/defective contents, batch/lot and expiry for consumables).
  • Unboxing video or delivery opening photos where available (helps faster resolution).
  • Description of the issue, quantity impacted, and date/time of Delivery.
  • Your contact details and preferred contact channel (email/WhatsApp).

7.     Timelines

  • Acknowledgement of your request: within 48 hours.
  • Resolution/closure: within 30 days from acknowledgement, subject to timely cooperation and carrier constraints.
  • Refund processing will be initiated promptly upon approval, generally within 30(Thirty) Business Days for refunds.

8.    Abuse/Fraud & Chargebacks
We reserve the right to reject or limit claims that are fraudulent, malicious, abusive, duplicative, or unsupported by adequate evidence.
For high‑value refunds or suspicious activity, we may require KYC verification, bank account confirmation, and/or additional documentation.
We may contest unwarranted chargebacks/disputes with your issuing bank and share relevant order, delivery, and communication records. Duplicate refunds/chargebacks are prohibited.

9.    Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics/pandemics, government actions, strikes/lockouts, carrier disruptions, or network outages.

10.    Contact Us
For cancellations, refunds, or delivery issues, please contact:
•    Email: [_________]
•    WhatsApp: [+91‑_________]