Refund policy

Cancellation and Refund Policy

Satvik Enterprises

Operating the Chheda’s online store at chhedas.com | Last updated 20 October 2026

This Cancellation and Refund Policy (this "Policy") explains how Satvik Enterprises ("Company", "we", "us" or "our"), having its registered address atPlot No. 7, B.M.C Industrial Estate, Near Vasant Motors, MG Cross Road No:1, Sai Nagar, Kandivali West, Mumbai, Maharashtra 400067 , GSTIN27AAIHK2395G1Z0 and FSSAI Licence No. 11521011000134, which sells products under the Chheda’s brand on chhedas.com, processes order cancellations, refunds, and related customer requests for consumer purchases made on our website/app in India. This Policy applies to purchases by individual consumers for personal use and is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

  • Orders cannot be cancelled once they have been placed. Please check the items, quantity, delivery address and contact number carefully before making payment.
  • We do not offer refunds on an order once it has been placed, except in the cases set out in this Policy or where required by law.
  • If you have any question or concern about an order you have placed, you can write to us at customercare@chhedaspecialities.com with your Order ID, and we will respond as set out in Section 7.
  • If we are unable to fulfil an order (for example, due to unavailability of stock, a failed payment or an unserviceable pincode), we may cancel it and will refund any amount paid to the original payment method.

2. Refunds

  • Subject to Section 1, refunds are issued only in approved cases: defective, damaged, expired or incorrect products, confirmed non-delivery where redelivery is not feasible, orders cancelled by us, and duplicate or excess payments. Approved refunds will be made to the original payment method within 30 (Thirty) Business Days after approval. Your bank/card/UPI may take additional time to credit the funds; such timelines are outside our control.
  • We do not issue refunds to any other account/instrument or as cash in hand. Duplicate refunds are prohibited.

3. Defective Damaged Expired Products

  • You must report defective, damaged, expired or incorrect products within 48 hours of Delivery by emailing customercare@chhedaspecialities.com or by contacting us on +91- +91 72089 42713.
  • Our Quality Control (QC) team will evaluate your claim. If confirmed, we will initiate a refund as per this Policy.
  • For consumables with shelf-life/expiry, please include clear photos of the batch/lot number and expiry date.

4. Ineligible No Refund Cases

The following are not eligible for refund unless required by law:

  • Incorrect/insufficient address details provided by the customer; recipient unavailable; refusal to accept the shipment.
  • Delivery to a third person/location as per customer’s instructions (including guard/reception/neighbor/concierge).
  • Buyer’s remorse or preference change (e.g., "don’t like it"/"doesn’t meet expectations").
  • Requests raised after the 48-hour reporting window for damage/expiry.
  • Products used/consumed/partially consumed; product seals or hygiene seals opened or tampered with (unless the Defect was discovered on opening and is substantiated).
  • Evidence of tampering/misuse after Delivery, improper storage, or failure to follow usage instructions.
  • Force majeure events beyond our reasonable control.
  • Third-party claims not arising from our product or service obligations.

5. Non Delivery

  • If you have not received the product by the expected date, please contact us at customercare@chhedaspecialities.com with your Order ID. We will investigate with the carrier.
  • Upon confirmation of non-delivery and valid Proof of Purchase, we will promptly redeliver the item(s). If redelivery is not feasible, a refund will be issued per the Policy.

6. Documentation and Proof of Purchase

Please include the following when contacting us:

  • Order ID and invoice copy.
  • Clear photos/videos showing the issue (e.g., damaged packaging, leaked/defective contents, batch/lot and expiry for consumables).
  • Unboxing video or delivery opening photos where available (helps faster resolution).
  • Description of the issue, quantity impacted, and date/time of Delivery.
  • Your contact details and preferred contact channel (email/phone).

7. Timelines

  • Acknowledgement of your request: within 48 hours.
  • Resolution/closure: within 30 days from acknowledgement, subject to timely cooperation and carrier constraints.
  • Refund processing will be initiated promptly upon approval, generally within 30 (Thirty) Business Days for refunds.

8. Abuse Fraud and Chargebacks

We reserve the right to reject or limit claims that are fraudulent, malicious, abusive, duplicative, or unsupported by adequate evidence.

For high-value refunds or suspicious activity, we may require KYC verification, bank account confirmation, and/or additional documentation.

We may contest unwarranted chargebacks/disputes with your issuing bank and share relevant order, delivery, and communication records. Duplicate refunds/chargebacks are prohibited.

9. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics/pandemics, government actions, strikes/lockouts, carrier disruptions, or network outages.

10. Contact Us

For questions about orders, cancellations, refunds or delivery issues, please write to:

  • Customer Care Email: customercare@chhedaspecialities.com

For website-related queries, issues or complaints, please contact:

  • Email: compliance@chhedas.com
  • Phone: +91 86556 35818 (dedicated helpline) | Hours:10:00 - 17:00

Grievance Officer (under the Consumer Protection (E-Commerce) Rules, 2020): Name: Tapas Khan | | Email: it@chhedas.com | Phone: +91- 7208006810. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.