Last Updated: [22 Aug 2025]

Chhedas (“we,” “our,” “us”) respects the privacy of our drivers and is committed to protecting the personal information collected through the Chhedas Driver App (“App”). This Privacy Policy explains how we collect, use, store, and safeguard information when you use our App.

By using the App, you agree to the practices described in this Policy.

1. Information We Collect

When you use the Driver App, we may collect the following information:

• Certifications & Training Records
  Records of driver certifications, training sessions, and performance-related qualifications.
  (We do not collect any other personal documents or KYC details such as Aadhaar, PAN, driver’s license, or vehicle documents through the App.)
• Location Data (GPS)
  Real-time GPS location during trips, route information, and delivery locations. Location tracking is active only during assigned trips and is necessary for logistics operations.
• App Usage & Performance Data
  Trip history, completed deliveries, delivery status updates, performance metrics (such as earned points, rankings, and completion rates).
• Device Information
  Device type, operating system, and app version.

2. How We Use Your Information

The information collected through the App may be used for:

• Verifying driver identity and compliance with regulatory requirements.
• Assigning trips, tracking deliveries, and ensuring timely logistics operations.
• Monitoring performance, rewarding achievements, and maintaining leaderboards.
• Ensuring driver and customer safety.
• Internal reporting, auditing, and legal compliance.
• Improving App functionality and operational efficiency.

3. Sharing of Information

We do not sell or rent driver information. Data may only be shared with:

• Internal teams (for logistics management and customer service).
• Law enforcement or regulatory authorities when required under Indian law.

4. Data Security

We implement reasonable technical and organizational safeguards to protect driver data from unauthorized access, misuse, or disclosure. However, no method of transmission or electronic storage is fully secure, and we cannot guarantee absolute security.

5. Data Retention

• Personal and KYC details are retained as long as the driver is associated with Chhedas and as required under applicable laws.
• Location and trip history are stored only as long as needed for logistics, compliance, and performance monitoring.
• Data may be anonymized and retained for reporting or analytics.

6. Your Rights

Under Indian law, drivers may:

• Access and review the personal information provided.
• Request correction or updates to their information.
• Request deletion of personal data (subject to retention required by law or contracts).
• Withdraw consent for non-essential data processing.

Requests can be made by contacting us at the details below.

7. Children’s Privacy

The Driver App is strictly intended for use by authorized drivers aged 18 and above. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted within the App with a revised “Last Updated” date. reflect changes in law, technology, or our practices. Updates will be posted within the App with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Chhedas
📍 Address: Chheda House, Plot No. 7, B. M. C. Industrial Estate, Sai Nagar, Near Tata Wasan Service Centre, Kandivali (W) Mumbai 400067
📧 Email: info@chhedaspecialities.com
📞 Phone: 022-28632323
🌐 Website: https://chhedas.com/